πŸ€‘ VIP Casino Host for Comps at Seminole Hard Rock Hotel & Casino Hollywood, Florida

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Experience gaming and fun at Hard Rock Casino Sacramento today. Fire Mountain boasts over new and classic slot machines and table games for you to.


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G66YY644
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Experience gaming and fun at Hard Rock Casino Sacramento today. Fire Mountain boasts over new and classic slot machines and table games for you to.


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We're talking amplified service, awesome perks – the complete rock star experience. Let's talk about what your casino experience looks like.


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In Billy began working in Mississippi casinos and helped open the Hard Rock Hotel & Casino Biloxi. He was one of the original employees in and.


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Experience gaming and fun at Hard Rock Casino Sacramento today. Fire Mountain boasts over new and classic slot machines and table games for you to.


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Experience gaming and fun at Hard Rock Casino Sacramento today. Fire Mountain boasts over new and classic slot machines and table games for you to.


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Find the information you need about the corporate arm of the global Hard Rock International brand, which handles casinos, cafes, and hotels worldwide.


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In Billy began working in Mississippi casinos and helped open the Hard Rock Hotel & Casino Biloxi. He was one of the original employees in and.


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He said 'yes' on a handshake and we started that relationship. He looks down at his phone, then at the lobby, then across the casino. I always want to do right by him. The contest takes place over three rounds and everyone starts out with the same amount of money after buying in. You like real, live eagles? And the events he sets up aren't exclusive to sports. We're an entertainment company. Every guest is greeted as if the casino host has been waiting all day to see them. DeFilippis has been monitoring the progress and altering plans every step of the way because the man hosting the bachelor party is one of his major "players" -- a high-end client who needs to be taken care of. The cast stayed and signed autographs and met with people and it was great. We contacted our players who were sports fans in general and Irish fans in particular. The person with the most money in each round after a certain number of spins moves on. His eyes dart back and forth between his Blackberry and the incoming vehicles. We arrive at Council Oaks and immediately walk into the kitchen to tell the restaurant manager who's coming. They're like switchboard operators who offer luxury services instead of emergency assistance. If they want pizza, they have to go to the food court and get a slice themselves. The secret, however, is that the excitement and energy is real. If a restaurant is booked, they have to eat somewhere else. Pisano's office is decorated with photos and memorabilia from the hundreds of events he's been involved with at the casino.{/INSERTKEYS}{/PARAGRAPH} It's a hectic process that eventually leads to a walk back to Pisano's office for a few members of his crew to straighten out the numbers. I help him check certain players in and while I'm doing that, he's making the rounds with everyone from the pit bosses to the dealers to see how things are going. A history of the biggest events he's hosted is in lockstep with the history of south Florida sports and entertainment since the Hard Rock's inception in Shaq was staying at our hotel and we had a meeting with him at a. Big smiles, big hugs, big back slapping. They don't have a "guy" to call if they're feeling sore and want to book a quick massage. The little details about what a client likes are what a casino host lives off. Models dressed up as peacocks roam the room and there's an MC who announces each round of the tournament. After all, a regular casino guest sees two guys in suits moving with purpose through the gaming floor and they're inclined to think something big is happening. We slowly walk the row of slot machines, shaking hands and asking each of our players if they need anything. A casino employee carrying a wooden wine crate stops in front of us as the lobby door opens. The Blackberry buzzes like it's receiving an endless stream of Morse code. Or it could be a comped jet, a comped room, a comped evening with your idol and comped tickets to the biggest sporting events in the world. It's just that we sell more 'wow' than other businesses. Now let's get back to the slot tournament. Their connecting flight to Fort Lauderdale was held up and then a transport van had to be arranged to take them to the casino. Dozens of players look up from their table games or slot machines as we weave our way through the main casino floor. Another big hug hello, another big smile, another "how's the baby? Henry Pisano is DeFillipis' mentor and a legend in the Florida gaming business. Depending on how much you play, that experience could simply be a complimentary dinner. We take the client to her table, shake a few hands with other players on the way out and head straight back to the lobby just as the bachelor party arrives. He's quick with a one-liner and even quicker with a quality putdown if ball busting is in order. If you're a big enough player, they'll fly you down, give you a room and get you tickets for when they play the Dolphins. You like The Eagles' music? We take the guy and his buddies over to the concierge lounge, where he shows DeFilippis off. We bought over one hundred and twenty tickets for the game and we set up something special for our clients We hired one of the greatest Notre Dame players of all time, Joe Montana, to come hang out here for a night. During the meeting we offered him the Grand Marshal spot in the parade. I know I can't control the weather or flight delays, but if we can make it easier on them, they'll have a better time here. First their flight was delayed in Maryland, then re-routed to Orlando because of the storm. One column says how much you play; the other column says how much that play is worth in terms of compensation to the casino. He just received a text and I can tell he's making some sort of calculation in his head and finally he makes up his mind. While the hands of blackjack are being dealt, the player development team is having an impromptu meeting between the man in charge of credit, the accountant and a few other cogs in the machine. On a given night, men and women like DeFilippis and Pisano can receive upwards of phone calls, texts and emails from players. Between rounds we meet up with some of the contestants in the high stakes slot room. The sound of thunder briefly interrupts the infinite loop of ringing slot machines. Presenting our clients with an experience they can't get anywhere else. Seeing the other side of the equation is a bit like being unplugged by Morpheus. In this case, one of our major clients for the night would like a table at Council Oaks, the Hard Rock's steakhouse, and we want to greet him at the door and get him a prime seat for his prime rib -- even though the restaurant is packed. That's all I want to do. He's from Newark via Italy and he's fluent in English, Italian and the slick cadence of a guy who has seen it all. We arranged for limos and travel. He's a friend of ours and he came here and signed balls, took pictures, talked about the BCS game and basically gave everyone a great experience. Henry Pisano, vice president of player development for the casino, and the living embodiment of everything you expect an old school casino host to be, explains it like this:. I even know some of his friends now. {PARAGRAPH}{INSERTKEYS}Rivers of rain flow over the edges of the roof covering the main entrance, making it appear as if buses and cars are arriving through a waterfall. I could be having steaks with a client, playing a round of golf, going to a football game On cue, a player saunters up to DeFilippis and gives him a hug -- maybe his 30th hug of the night. He recently had his first son and the congratulations have been pouring in. DeFilippis takes out his notepad and double checks to make sure the six bottles in the crate are from the winery he requested. The main player heads straight for DeFilippis and despite the nine hours of travel time, he's fired up and excited to see us. We've worked with Alonzo Mourning and his charities and we have events lined up with Dwyane Wade for later this year. The room hosting the slot tournament is the size of a high school gym, with slot machines on one side and five-star food and drinks on the other. The goal is to make sure each department has their books in order. A favorite wine, a preferred cigar brand, a cut of steak, a lucky table, a sports team You like the Philadelphia Eagles? All of it. As soon as they got in, we put together a strategy. The thing I had to learn is that my relationship with them is part of their experience. Pisano has several players in the contest and we're on hand as the first round begins. Let's ship them first thing in the morning. Next time Jack Hanna's in town for a show maybe they can set up a meet and greet. The winner gets a quarter of a million dollars. Down the road we threw him a big birthday bash where money went to his charity and the stars aligned for us. He taught me everything. They're to foster a relationship with our best players and to build a loyalty between us and the property. We've had events with Dan Marino and nearly every local star. As we fast-walk through the casino, we get looks that I'm sure he has become immune to by now. We base what we can do for someone on that and we try to make everyone have the best experience possible. Jonathan DeFilippis, a player development executive for the casino, is watching from the lobby. And that's what it's about. He handles the highest of the high-end clients and many of the celebrity interactions involving the casino and major players. They can't simply text their host to provide a hotel room or a limo ride home. Reservation requests, table deliveries and spa treatment wishes arrive in bursts. While every single client is valued as a customer of the casino, I can't help but think we're in some gambling version of The Matrix. He confirms that we'll have a table ready and just as we exit, the player arrives with her daughter, fresh from the spa. Night after night, the phone is never off and the charm is always on. That little event involved travel, rooms, luxury suites, tickets, food and drinks for dozens of Hard Rock's biggest players. There are two columns. We want to let a player know that we're here for them, just like any other business.